Payment Processor Issues: Givex

Incident Report for Olo

Resolved

Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Posted Nov 02, 2026 - 07:45 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 01, 2026 - 13:46 EST

Monitoring

We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
Posted Nov 01, 2026 - 13:45 EST

Investigating

We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
Posted Nov 01, 2026 - 13:25 EST
This incident affected: Partners (Payment Processing Partners).
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