Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Eighty Sixing Operational

Checkout iFrame Operational

Olo Pay Operational

Coupon API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Dec 5, 2021

No incidents reported today.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

Loyalty Partner Issues: Punchh

Resolved - This incident has been resolved.
Dec 2, 10:45 EST

Monitoring - We are seeing Punchh return to normal and continue to monitor the situation.
Dec 2, 10:28 EST

Identified - Punchh has identified an issue and is implementing a fix.
Dec 2, 09:47 EST

Investigating - We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders.
Dec 2, 08:43 EST

Dec 1, 2021

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Dec 1, 18:56 EST

Monitoring - We are seeing Worldpay MercPay Webservices gift card balance inquiries return to normal and continue to monitor the situation.
Dec 1, 18:32 EST

Update - We're continuing to see elevated errors processing gift card balance inquiries through Worldpay MercPay Webservices. Worldpay is working on the issue.
Dec 1, 13:56 EST

Identified - Worldpay MercPay Webservices has identified an issue on their end.
Dec 1, 12:05 EST

Update - We are continuing to investigate this issue.
Dec 1, 11:25 EST

Investigating - We're detecting elevated errors processing gift card balance inquiries through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Dec 1, 11:23 EST

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

DoorDash Service Disruption

Resolved - This incident has been resolved.
Nov 26, 20:25 EST

Monitoring - Service with DoorDash has returned to normal and we are actively monitoring at this time.
Nov 26, 20:20 EST

Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Nov 26, 20:20 EST

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Eighty Sixing Processing Delays

Resolved - This incident has been resolved.
Nov 24, 21:05 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 24, 15:41 EST

Investigating - We are currently investigating increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
Nov 24, 14:59 EST

DoorDash Service Disruption

Resolved - This incident has been resolved.
Nov 24, 19:55 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 19:48 EST

Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Nov 24, 19:41 EST

Uber Eats Disruption

Resolved - This incident has been resolved.
Nov 24, 17:14 EST

Monitoring - Service with Uber Eats has returned to normal and we are actively monitoring at this time.
Nov 24, 14:52 EST

Update - We are continuing to investigate this issue.
Nov 24, 14:52 EST

Investigating - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.
Nov 24, 14:00 EST

Partial Dashboard Disruption

Resolved - This incident has been resolved.
Nov 24, 00:52 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 00:39 EST

Investigating - We are investigating a partial disruption for Dashboard users viewing Rails Performance and will provide updates as they become available
Nov 24, 00:16 EST

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.