All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Serve Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Scheduled Availability Operational
Menu Exports Operational
SMS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Menu Services Scheduled Downtime Oct 5, 2022 03:00-06:00 EDT
Updated scheduled maintenance notice.

On Wednesday (10/5/2022) from 03:00 AM until 06:00 AM EDT we will be performing scheduled database maintenance. There will be up to a 3 hour window during this time where menu update services will be unavailable. While we do not anticipate requiring the full 3 hours, there will be a period of time during which menu update services will be unavailable. Please note : Ordering services are NOT impacted by this downtime.
Posted on Sep 23, 2022 - 14:31 EDT
Menu Exports Maintenance Oct 7, 2022 22:00 - Oct 8, 2022 00:00 EDT
On Friday (10/07/2022) from 10:00 PM EDT until midnight (2 hours) we will be performing scheduled database maintenance for Menu Exports. Updates to menus will not be immediately reflected in Rails and 3rd party partners during this window. Once the maintenance is complete, any pending menu updates will be exported such that no updates are lost. Ordering will not be affected by this maintenance.
Posted on Oct 03, 2022 - 17:05 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022
Payment Processor Issues: Fiserv Rapid Connect
Resolved - This incident has been resolved.
Oct 3, 15:52 EDT
Monitoring - We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation.
Oct 3, 15:17 EDT
Investigating - We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
Oct 3, 11:17 EDT
Payment Processor Issues: Fiserv Rapid Connect
Resolved - This incident has been resolved.
Oct 3, 01:09 EDT
Monitoring - We are seeing Fiserv Rapid Connect transactions return to normal and continue to monitor the situation.
Oct 3, 00:50 EDT
Update - We're continuing to see elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
Oct 2, 20:16 EDT
Update - We're continuing to see elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
Oct 2, 19:12 EDT
Investigating - We're detecting elevated errors processing payments through Fiserv Rapid Connect. Ordering may be affected at locations using Fiserv Rapid Connect as their payment provider.
Oct 2, 18:04 EDT
Oct 2, 2022
Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Ordering Platform Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 29, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 00:00 EDT
Update - Menu Scheduled Availability will not be effected by this maintenance window & has been removed from the effected component list.
Sep 27, 16:20 EDT
Scheduled - On Thursday (9/29/2022) from 12:00 AM until 02:00 AM EDT we will be performing scheduled database maintenance. There will be up to a 2 hour window during this time where menu eighty-sixing, menu availability data, and Google Food Ordering (Rails Partner) will be unavailable. While we do not anticipate requiring the full 2 hours, there will be a period of time during which these components will be unavailable.
Sep 22, 11:42 EDT
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Payment Processor Issues: TSYS
Resolved - This incident has been resolved.
Sep 21, 17:44 EDT
Monitoring - We're observing successful transactions and will continue to monitor.
Sep 21, 17:30 EDT
Identified - This issue has been identified by TSYS and investigations are ongoing. We will provide updates accordingly.
Sep 21, 16:52 EDT
Investigating - We're detecting elevated errors processing payments through TSYS. Ordering may be affected at locations using TSYS as their payment provider.
Sep 21, 16:27 EDT
Sep 20, 2022
Partner Scheduled Maintenance: Paytronix
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 EDT
Scheduled - Loyalty and Payments Provider Paytronix will be undergoing maintenance from 4:00 AM EDT to 6:00 AM EDT on 9/20/2022
Sep 19, 17:00 EDT
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