Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Serve Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Developer Portal Operational

Scheduler Operational

Reporting Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

User Authentication Partners Operational

Eighty Sixing Operational

Checkout iFrame Operational

Olo Pay Operational

Coupon API Operational

Menu Services Operational

Menu Exports Operational

SMS Delivery Operational

Email Delivery Operational

Borderless Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sandbox Environment Maintenance Aug 1, 2024 20:00-22:00 EDT

On Thursday (8/1) between 8 PM - 10 PM EST we will perform system maintenance to our sandbox environment. There may be intermittent interruptions in service lasting less than 5 minutes, if any timeouts are observed please reattempt your action after a few minutes.
Posted on Jul 25, 2024 - 13:55 EDT

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Sandbox Environment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 EDT

Scheduled - On Thursday (7/25) between 8 PM - 10 PM EST we will perform system maintenance to our sandbox environment. There may be intermittent interruptions in service lasting less than 5 minutes, if any timeouts are observed please reattempt your action after a few minutes.
Jul 25, 13:54 EDT

Payment Processor and Loyalty Issues: Paytronix

Resolved - This incident has been resolved.
Jul 25, 14:57 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 25, 14:45 EDT

Identified - We're detecting elevated errors processing payments and loyalty transactions through Paytronix. Ordering may be affected at locations using Paytronix as their payment provider.
Jul 25, 13:54 EDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Uber Eats Disruption

Resolved - This incident has been resolved.
Jul 19, 13:45 EDT

Monitoring - Service with Uber Eats has returned to normal and we are actively monitoring at this time.
Jul 19, 13:44 EDT

Identified - The issue has been identified by Uber and a fix is being implemented
Jul 19, 13:20 EDT

Investigating - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.
Jul 19, 13:11 EDT

Sandbox Environment Disruption

Resolved - This incident has been resolved.
Jul 19, 10:39 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 10:22 EDT

Identified - We have identified the issue with the Sandbox environment and are working towards mitigation.
Jul 19, 08:40 EDT

Ordering Disruption

Resolved - Ordering is now recovered. We're not aware of any other degradation at this time.
Jul 19, 04:46 EDT

Monitoring - A fix has been implemented and we are monitoring the results. We are beginning to see orders being processed.
Jul 19, 04:14 EDT

Identified - We've identified the issue and are taking action to mitigate it.
Jul 19, 02:58 EDT

Update - We are continuing to investigate this issue.
Jul 19, 02:22 EDT

Investigating - We are investigating a disruption in ordering capabilities and will provide updates as they become available. We believe this is an issue with a downstream partner.
Jul 19, 02:05 EDT

Jul 18, 2024

Sandbox Environment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:00 EDT

Scheduled - On Thursday (7/18) between 8 PM - 10 PM EST we will perform system maintenance to our sandbox environment. There may be intermittent interruptions in service lasting less than 5 minutes, if any timeouts are observed please reattempt your action after a few minutes.
Jul 18, 14:19 EDT

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

Payment Processor Issues: Heartland

Resolved - This incident has been resolved.
Jul 12, 13:26 EDT

Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Jul 12, 13:16 EDT

Identified - Heartland has identified an issue on their end.
Jul 12, 12:40 EDT

Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Jul 12, 12:17 EDT