All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Scheduled Availability Operational
Menu Export Operational
SMS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
Google Food Ordering Menu Syndication Delays
Resolved - This incident has been resolved.
May 23, 22:22 EDT
Monitoring - A fix has been implemented and we are seeing improvement.
May 23, 21:38 EDT
Update - We are currently investigating increased delays in processing Eighty Sixing requests for Google Food Ordering syndication. Changes to menu item availability may not immediately be reflected in the menu.
May 23, 20:14 EDT
Identified - We are currently investigating increased delays in processing Eighty Sixing requests for Google Food Ordering syndication. Changes to menu item availability may not immediately be reflected in the menu.
May 23, 19:59 EDT
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Issues Adding Favorite Location
Resolved - This incident has been resolved.
May 18, 07:24 EDT
Monitoring - We're seeing an elevated error rate associated with adding favorite locations to a user's profile. We've identified the issue and have already instituted a fix. We will continue to monitor the situation.
May 18, 07:08 EDT
May 17, 2022
Menu Export Delays
Resolved - This incident has been resolved.
May 17, 17:30 EDT
Update - We are continuing to monitor for any further issues.
May 17, 17:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 17:03 EDT
Investigating - We are monitoring increased delays in exporting menus for a small subset of brands. Menu updates may not be immediately reflected in Rails and 3rd party partners.
May 17, 16:26 EDT
Payment Processor Issues: Heartland
Resolved - This incident has been resolved.
May 17, 12:07 EDT
Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
May 17, 11:49 EDT
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
May 17, 08:33 EDT
Reduced Rails Order Volume
Resolved - This incident has been resolved.
May 17, 10:25 EDT
Monitoring - A fix has been implemented and Rails orders appear to be back to normal. We will continue to monitor
May 17, 10:10 EDT
Investigating - We are seeing reduced Rails orders for some partners and are continuing to investigate.
May 17, 09:54 EDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
DoorDash Service Disruption
Resolved - This incident has been resolved.
May 12, 22:40 EDT
Monitoring - We're observing Rails orders from DoorDash return to normal and we will continue to monitor the results.
May 12, 22:29 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
May 12, 22:02 EDT
DoorDash Service Disruption
Resolved - This incident has been resolved.
May 12, 21:22 EDT
Monitoring - We're observing Rails orders from DoorDash return to normal. We will continue to monitor.
May 12, 21:07 EDT
Identified - The issue has been identified and a fix is being implemented. We will provide updates as they become available.
May 12, 21:01 EDT
Update - We're continuing to observe service disruptions with DoorDash that would cause problems with Rails orders and courier status updates. We will provide updates as they become available.
May 12, 20:50 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders and courier status updates. We will provide updates as they become available.
May 12, 19:59 EDT
Partial Dashboard Disruption
Resolved - This incident has been resolved.
May 12, 13:09 EDT
Monitoring - We observed a partial disruption for Dashboard users viewing Rails Analytics and a fix has been implemented. We are actively monitoring the results.
May 12, 13:01 EDT
Database Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 05:30 EDT
Scheduled - On Thursday (5/12) at 5:30 AM EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time lasting less than 1 minute.
May 5, 10:45 EDT
May 11, 2022

No incidents reported.

May 10, 2022
Payment Processor Issues: SVS
Resolved - This incident has been resolved.
May 10, 12:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 12:27 EDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 12:00 EDT
Investigating - We're detecting elevated errors processing payments through SVS. Ordering may be affected at locations using SVS as their payment provider.
May 10, 11:42 EDT
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