Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Dec 01, 2021 - 18:56 EST

Monitoring

We are seeing Worldpay MercPay Webservices gift card balance inquiries return to normal and continue to monitor the situation.

Posted Dec 01, 2021 - 18:32 EST

Update

We're continuing to see elevated errors processing gift card balance inquiries through Worldpay MercPay Webservices. Worldpay is working on the issue.

Posted Dec 01, 2021 - 13:56 EST

Identified

Worldpay MercPay Webservices has identified an issue on their end.

Posted Dec 01, 2021 - 12:05 EST

Update

We are continuing to investigate this issue.

Posted Dec 01, 2021 - 11:25 EST

Investigating

We're detecting elevated errors processing gift card balance inquiries through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

Posted Dec 01, 2021 - 11:23 EST

This incident affected: Partners (Payment Processing Partners).