Payment Processor and Loyalty Issues: Paytronix

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jul 25, 2024 - 14:57 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 25, 2024 - 14:45 EDT

Identified

We're detecting elevated errors processing payments and loyalty transactions through Paytronix. Ordering may be affected at locations using Paytronix as their payment provider.

Posted Jul 25, 2024 - 13:54 EDT

This incident affected: Partners (Payment Processing Partners, Loyalty Partners, User Authentication Partners).