Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jul 12, 2024 - 13:26 EDT

Monitoring

We are seeing Heartland transactions return to normal and continue to monitor the situation.

Posted Jul 12, 2024 - 13:16 EDT

Identified

Heartland has identified an issue on their end.

Posted Jul 12, 2024 - 12:40 EDT

Investigating

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Posted Jul 12, 2024 - 12:17 EDT

This incident affected: Partners (Payment Processing Partners).