Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.
Posted Aug 15, 2025 - 13:51 EDT

Monitoring

Errors have recovered and we are actively monitoring at this time.
Posted Aug 15, 2025 - 13:33 EDT

Investigating

We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Posted Aug 15, 2025 - 13:10 EDT
This incident affected: Partners (Payment Processing Partners).
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