Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.
Posted Nov 10, 2025 - 12:07 EST

Monitoring

We are seeing Heartland transactions return to normal and continue to monitor the situation.
Posted Nov 10, 2025 - 11:28 EST

Identified

Heartland has identified an issue on their end.
Posted Nov 10, 2025 - 10:45 EST

Investigating

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Posted Nov 10, 2025 - 10:34 EST
This incident affected: Partners (Payment Processing Partners).
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