Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted May 17, 2022 - 12:07 EDT

Monitoring

We are seeing Heartland transactions return to normal and continue to monitor the situation.

Posted May 17, 2022 - 11:49 EDT

Investigating

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Posted May 17, 2022 - 08:33 EDT

This incident affected: Partners (Payment Processing Partners).