All Systems Operational

Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Serve Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Developer Portal Operational
Scheduler Operational
Reporting Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Services Operational
Menu Exports Operational
SMS Delivery Operational
Email Delivery Operational
Borderless Operational
Olo Invoicing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
SimphonyCloud POS Ordering Capabilities Disrupted
Resolved - This incident has been resolved.
Sep 11, 15:19 EDT
Monitoring - SimphonyCloud ordering traffic is returning to normal and we are continuing to monitor for any additional impact.
Sep 11, 14:51 EDT
Identified - We have partially restored some traffic to Omnivore API. We are still working on full resolution and stabilization, we will provide updates as they become available.
Sep 11, 13:59 EDT
Investigating - We are investigating a disruption in ordering capabilities for Omnivore API users, we will provide updates as they become available.
Sep 11, 13:23 EDT
DoorDash Service Disruption
Resolved - This incident has been resolved.
Sep 11, 12:02 EDT
Monitoring - Service with DoorDash has returned to normal and we are actively monitoring at this time.
Sep 11, 11:52 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Sep 11, 11:45 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Olo <> Thanx Loyalty Intermittent Connection Issues
Resolved - The Olo <> Thanx integration remains stable, this incident has been resolved. Thanx and Olo are still actively engaged at the highest levels to understand the root cause, we will provide updates to impacted merchants once investigations and analysis are completed.
Sep 8, 18:23 EDT
Update - The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last week, we're still observing improved behavior between the systems and continue to monitor the situation.

Thanx and Olo are still actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
Sep 5, 17:47 EDT
Monitoring - The intermittent errors through the Olo <> Thanx integration have subsided substantially over the last 72 hours, we're currently observing normal behavior between the systems and continue to monitor the situation.

Thanx and Olo are still actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
Sep 2, 17:07 EDT
Investigating - There is an intermittent issue impacting some loyalty orders through the Olo <> Thanx integration. A small subset of guests may experience order failures due to “loyalty response timeouts".

Thanx and Olo are actively engaged at the highest levels to resolve this.

We will provide updates as we learn more. You can continue to track this issue on the Thanx Status page status.thanx.com or continue to monitor here.
Aug 29, 15:59 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025

No incidents reported.

Sep 3, 2025
Increased latency for a small set of endpoints and pages
Resolved - This incident has been resolved.
Sep 3, 11:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 10:53 EDT
Sep 2, 2025
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