All Systems Operational

Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Serve Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Developer Portal Operational
Scheduler Operational
Reporting Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Services Operational
Menu Exports Operational
SMS Delivery Operational
Email Delivery Operational
Borderless Operational
Olo Invoicing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Catering Maintenance Aug 28, 2025 05:00-06:00 EDT

During this maintenance window, several Catering features will experience a temporary disruption in service. This includes placing orders using House Accounts and Tax Exemption (both at checkout and via API), order attribution with catering accounts, Catering reporting, and management of Catering features within the Dashboard.
Posted on Aug 22, 2025 - 12:45 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Aug 27, 2025

No incidents reported today.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Payment Processor Issues: Olo Pay Kiosk
Resolved - This incident has been resolved.
Aug 21, 11:09 EDT
Monitoring - We are seeing Adyen transactions return to normal and continue to monitor the situation.
Aug 21, 10:54 EDT
Identified - Adyen has identified an issue on their end.
Aug 21, 10:33 EDT
Investigating - We're detecting elevated errors processing payments through Olo Pay Kiosk. Ordering may be affected at locations using Olo Pay Kiosk as their payment provider.
Aug 21, 10:11 EDT
Aug 20, 2025
Partial Dashboard (my.olo.com) Disruption
Resolved - This incident has been resolved.
Aug 20, 18:38 EDT
Monitoring - Service with Dashboard has returned to normal and we are actively monitoring at this time.
Aug 20, 18:23 EDT
Investigating - We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available.
Aug 20, 18:04 EDT
Aug 19, 2025
Elevated Errors Updating Menu Search Indexes
Resolved - This incident has been resolved.
Aug 19, 23:19 EDT
Update - We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
Aug 19, 21:07 EDT
Update - We are continuing to monitor the situation. Users may see stale results in menu search from within Menu Admin.
Aug 19, 17:45 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Users may see stale results in menu search from within Menu Admin.
Aug 19, 16:42 EDT
Identified - The issue has been identified and a fix is being implemented. Users may see stale results in menu search from within Menu Admin.
Aug 19, 15:13 EDT
Investigating - We are investigating increased error rates reindexing menu changes. Users may see stale results in menu search from within Menu Admin.
Aug 19, 14:32 EDT
Aug 18, 2025

No incidents reported.

Aug 17, 2025
Loyalty Partner Issues: Punchh
Resolved - This incident has been resolved.
Aug 17, 02:24 EDT
Monitoring - Service with Punchh has returned to normal and we are actively monitoring at this time. See https://status.punchh.com/incidents/06prk1z208jc
Aug 17, 02:04 EDT
Identified - We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders. See https://status.punchh.com/incidents/06prk1z208jc
Aug 17, 01:54 EDT
Aug 16, 2025

No incidents reported.

Aug 15, 2025
Payment Processor Issues: Worldpay MercPay Webservices
Resolved - This incident has been resolved.
Aug 15, 13:51 EDT
Monitoring - Errors have recovered and we are actively monitoring at this time.
Aug 15, 13:33 EDT
Investigating - We're detecting elevated errors processing transactions through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Aug 15, 13:10 EDT
Aug 14, 2025

No incidents reported.

Aug 13, 2025

No incidents reported.

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